Legal Agreement
Terms of Service
Welcome to HAKU. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.
Effective Date: January 14, 2025
Legally Binding Agreement
Acceptance of Terms
By accessing and using HAKU's website (hakuidn.com) and purchasing our products, you accept and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these terms, please do not use our website or services. We reserve the right to refuse service to anyone for any reason at any time.
Important:
These terms constitute a legally binding agreement. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.
User Eligibility
To use our services and make purchases, you must:
- Be at least 13 years of age
- Have legal capacity to enter into binding contracts
- Provide accurate, current, and complete information during registration and checkout
- Maintain the security of your account credentials
Users under 18 years of age must have parental or guardian consent to make purchases.
Account Registration
When you create an account with HAKU:
Your Responsibilities
- • Provide accurate information
- • Keep your password secure
- • Update information as needed
- • Not share your account
Our Rights
- • Suspend or terminate accounts
- • Refuse service
- • Monitor account activity
- • Request identity verification
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
Changing Contact Information
To change your registered email or phone number, please contact us:
- • Email: hello@hakuidn.com with subject "CHANGE_CONTACT_REQUEST". Email must be sent from your registered email address.
- • WhatsApp: +62 855-4520-0147. Message must be sent from your registered phone number.
Include which contact information you want to change, your new contact information, and a reason for the change.
Account Deletion
To request account deletion, please contact us using one of the following methods:
Via Email:
Send to hello@hakuidn.com with subject "DELETE_ACCOUNT_REQUEST"
• Email must be sent from your registered email address
• Include your registered email in the message body
• Provide a reason for account deletion
Via WhatsApp:
Message +62 855-4520-0147
• Message must be sent from your registered phone number
• State "DELETE_ACCOUNT_REQUEST" in your message
• Include your registered phone number
• Provide a reason for account deletion
WARNING: Account deletion is permanent and cannot be undone. All your data, orders, and information will be permanently removed from our systems.
Products & Pricing
All products, descriptions, prices, and availability are subject to change without notice.
Product Descriptions: We strive for accuracy but do not warrant that descriptions, colors, or other content are error-free.
Pricing: Prices are listed in Indonesian Rupiah (IDR) and US Dollars (USD). We reserve the right to correct pricing errors.
Availability: Product availability is not guaranteed. We may cancel orders if items become unavailable.
Promotions: Promotional codes and discounts are subject to specific terms and may be limited or expire.
Orders & Payment
By placing an order, you offer to purchase products subject to these terms.
Order Process
- You submit an order through our website
- We send an order confirmation email (not acceptance)
- We accept your order when we ship the products
- Contract is formed upon our acceptance
Payment Terms
- Payment is processed through secure third-party providers (Midtrans)
- Full payment is required before order processing
- We accept various payment methods as displayed at checkout
- Payment must be made with valid payment credentials you are authorized to use
- We reserve the right to refuse or cancel orders for suspected fraudulent activity
Shipping & Delivery
Shipping times are estimates only and may vary based on location and courier availability. For detailed shipping information, please visit our Shipping Page.
Key Points
- Risk of loss passes to you upon delivery to the carrier
- We are not responsible for shipping delays caused by couriers
- You must provide accurate shipping information
- Refused or undeliverable packages may be subject to restocking fees
- International shipments may be subject to customs fees (buyer's responsibility)
Returns & Refunds
We accept returns within 7 days of delivery for eligible items. For complete return policy details, please visit our Returns Page.
Refund Policy Summary
- • Refunds processed promptly after approval
- • Refunds issued to original payment method only
- • Shipping fees are non-refundable (except for our errors)
- • Items must be unworn, unwashed, and have original tags
- • Final sale items cannot be returned or exchanged
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, designs, and software, is the property of HAKU or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.
You May Not:
- • Copy or reproduce our content
- • Use our trademarks or branding
- • Modify or create derivative works
- • Use content for commercial purposes
You May:
- • View content for personal use
- • Share links to our website
- • Print pages for personal reference
- • Share product images with attribution
Prohibited Uses
You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our services.
Prohibited activities include:
- Violating any applicable laws or regulations
- Infringing intellectual property rights
- Transmitting malicious code or viruses
- Attempting unauthorized access to our systems
- Using automated systems to access the website (scraping, bots)
- Impersonating others or providing false information
- Harassing, abusing, or threatening others
- Engaging in fraudulent activity or chargebacks
Limitation of Liability
DISCLAIMER:
OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE FULLEST EXTENT PERMITTED BY LAW, HAKU SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OUR WEBSITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of our services shall be resolved in the courts of Tangerang, Banten, Indonesia.
Alternative Dispute Resolution: Before pursuing legal action, we encourage you to contact us at hello@hakuidn.com to attempt to resolve the matter informally.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last Modified" date.
Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
We recommend reviewing these terms periodically. Material changes will be communicated via email or prominent notice on our website.
Questions About These Terms?
If you have any questions or concerns about these Terms of Service, please don't hesitate to contact us.
Last updated: January 14, 2025 | HAKU Indonesia, Tangerang, Banten