Customer Care
Returns & Exchanges
Your satisfaction is our priority. If something isn't right, we're here to help make it perfect.
Days Return Window
Fast Refund Processing
Satisfaction Guaranteed
Our Return Policy
Simple, fair, and hassle-free
Eligible Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- Unworn and unwashed with all original tags attached
- In original condition with no signs of wear, alterations, or damage
- Returned in original HAKU packaging when possible
- Free from perfume, makeup, or any other scents
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Intimate apparel, swimwear, and bodysuits
- Final sale and discounted items (unless defective)
- Custom or personalized items
- Gift cards and digital products
How to Return
Follow these simple steps
Get Authorization
We'll send you a Return Authorization (RA) number and instructions within 24 hours.
Record Unboxing
Record an unboxing video showing the item's condition and any defects as proof for your return claim.
Pack & Ship
Carefully pack the item with the RA number clearly marked and ship it back to our address.
Get Refunded
Once we receive and inspect your return, we'll process your refund promptly to your original payment method.
Need a Different Size or Color?
We want you to love your HAKU pieces. If you need a different size or color, we're happy to help with an exchange.
Free Exchange within Indonesia
We'll send you the new item and provide a return label for the original.
Subject to Availability
Exchanges are subject to stock availability. We'll confirm availability before processing.
Same Conditions Apply
Items must be unworn, unwashed, and have all original tags attached.
Return Shipping Costs
Customer Responsibility
If you're returning an item because you changed your mind, you'll be responsible for return shipping costs.
- • Size or color doesn't suit
- • Changed mind about purchase
- • Ordered wrong item
We Cover Shipping
If your item is defective, damaged, or we sent the wrong item, we'll cover all return shipping costs.
- • Defective or damaged items
- • Wrong item shipped
- • Manufacturing defects
Refund Processing
What to expect after we receive your return
Inspection
We'll inspect your return to ensure it meets our return policy conditions.
Approval Notification
You'll receive an email confirming your refund has been approved.
Refund Processing
Your refund will be processed to your original payment method. Bank processing times may vary.
Note: Shipping fees are non-refundable unless the return is due to our error. Original shipping costs will be deducted from your refund amount.
Accepted Payment Methods
Refunds are processed to your original payment method
- Secure Payments
